UltraAntivirus.com Charge on Credit Card: How to Handle It
An UltraAntivirus.com charge on credit card can look unfamiliar. The name is long, and the amount is often close to $100 or more.
In many cases, this is a subscription bill for UltraAV security software. It is not always a stolen-card charge. You still need to match it to an account you recognize.
What an UltraAntivirus.com Charge Means
An UltraAntivirus.com charge is typically a card payment for UltraAV, a consumer security suite sold at UltraAntivirus.com.
UltraAV is part of Pango Group. The company also markets related tools such as UltraVPN, a password manager, and identity features.
Your statement may not use the full website name. Banks often shorten merchant text.
| Statement text you may see | What it usually points to |
|---|---|
| ULTRAANTIVIRUS.COM | UltraAV subscription billing |
| ULTRAANTIVIRUS.COM BOSTON MA | Same merchant, with a city tag |
| ULTRAAV | Short brand name for the suite |
| ULTRA VPN | A related UltraVPN add-on or bundle |
| ULTRAAV SUBSCRIPTION | Recurring plan renewal |
This current UltraAV brand is not the old “Windows Ultra-Antivirus” scareware that circulated years ago.
That older name was a different problem. Today’s UltraAntivirus.com charge is generally tied to a real company account.
Why the Charge Shows Up
The most common reason is auto-renewal. UltraAV bills a saved card when a plan renews.
Another common reason is the Kaspersky transition. After Kaspersky stopped serving U.S. customers, many U.S.
Kaspersky subscriptions were moved to UltraAV. Some people later saw a new merchant name and thought the card was stolen.
You may also have bought a plan on the UltraAV site during a sale. The first-year price can look lower than the renewal price.
Official UltraAV pricing pages have listed a promotional repurchase price of $99.99 per year, with later renewal at $199.99. Transition pricing and taxes can differ. Do not assume your amount must match a neighbor’s bill.
How to Tell If the Charge Is Yours
Look at the date and the exact amount first. Then hunt for a matching email.
Search your inbox for “UltraAV,” “UltraAntivirus,” “Ultra VPN,” or an older Kaspersky renewal notice. Check spam too.
Try signing in at the official UltraAV site with the email you used for Kaspersky or any security software purchase. Some people only find the account after a password reset to that old email.
Also check your devices. UltraAV may already be installed even if you never clicked “buy UltraAV.” Uninstalling the app does not cancel billing. The company’s own help pages say removal and cancellation are separate steps.
How to Stop Future UltraAntivirus.com Charges
Cancel the plan if you do not want another bill. Do that in the account, not only on your computer.
UltraAV’s support center says you should:
- Log in on the official website.
- Open Account Info.
- Review the plan.
- Choose Cancel plan.
If the dashboard will not load, the same help page lists a contact form, live chat, and email at support@ultraantivirus.com. Ask for written confirmation that auto-renewal is off.
Cancel before the next renewal date when you can. A late request may not stop a bill that already processed.
Keep screenshots of the cancel screen and any chat transcript. Those records help if another charge posts later.
Refunds, Disputes, and What the Company Says
UltraAV advertises a 30-day money-back guarantee on purchases made with UltraAV after the transition.
Company help pages say that if you bought through Kaspersky before the transition, UltraAV may not refund that older purchase because it was not billed by UltraAV.
That policy is the company’s stated rule. It can feel unfair if you never chose UltraAV. It is still the starting point when you ask for a refund.
If the charge is recent and you do not recognize the account, contact UltraAV and your card issuer. Ask the merchant to cancel and refund.
Ask your bank or card issuer about a billing dispute if the merchant does not help.
Card networks sometimes update a stored card number when you get a replacement card.
Some customers report a later attempt on the new number. If that happens, cancel inside the UltraAV account. Replacing the card alone may not end the subscription.
Do not promise yourself a refund until the issuer or merchant confirms it.
Is an UltraAntivirus.com Charge a Scam?
A posted UltraAntivirus.com line is often a real merchant charge for UltraAV. That does not mean you agreed to keep paying.
Treat it as a problem if:
- You never had Kaspersky or UltraAV
- You already canceled and have written proof
- The amount repeats after you closed the plan
- A pop-up or caller demands a new payment right now
A scam email can copy the UltraAV name. Do not call a number from a threatening pop-up. Use the official site or the number on the back of your card.
If you want different protection, cancel first, then uninstall, then choose another product. Doing those steps in reverse can leave the subscription running.
What to Do This Week
Work in this order so you do not miss a renewal.
- Match the statement amount to an email or UltraAV dashboard.
- Cancel the plan in Account Info, or ask support in writing.
- Save the confirmation.
- Uninstall UltraAV only after billing is stopped, if you no longer want the software.
- Call the number on your card if the charge is unauthorized or repeats.
That sequence keeps the process simple. You handle the subscription first. Then you handle the card.
FAQs About UltraAntivirus.com Charge On Credit Card
Q. Why did UltraAntivirus.com bill me if I used Kaspersky?
A. Many U.S. Kaspersky customer accounts were moved to UltraAV after Kaspersky left the U.S. market. The new merchant name can appear on a card you already had on file. Log in with your old email to see if a plan is still active.
Q. Does deleting the app stop the UltraAntivirus.com charge?
A. No. UltraAV says uninstalling the Windows app does not cancel the paid plan. You still need to cancel inside the online account or through support.
Q. How much should an UltraAntivirus.com charge be?
A. Amounts vary. Official pages have listed $99.99 for a repurchase year and $199.99 for a later full-price renewal. Transition plans, bundles, and tax can produce other totals. Compare your statement to your own plan page.
Q. What if I already canceled and got charged again?
A. Send UltraAV your cancel confirmation and ask for a refund in writing. Then tell your card issuer. Keep copies of dates, amounts, and chat or email replies.
Conclusion
An UltraAntivirus.com charge on credit card usually means UltraAV billed a saved card for a security subscription. For many U.S. readers, that plan started as an old Kaspersky account that later changed brands.
Open the account, cancel if you do not want the service, and keep proof. If the debit does not match any account you can find, work with the merchant and your card issuer the same day.
Disclaimer
This article is for general information only. It is not financial, legal, or consumer-rights advice. UltraAV prices, refund windows, and statement labels can change and may vary by plan. Confirm any charge with your UltraAV account, the merchant’s written policy, or your bank or card issuer.
