Have you checked your bank statement and spotted a ultraantivirus.com charge on credit card? You are not alone. Many people have reported seeing unexpected charges from this site.
It can be confusing and even scary. In this blog, we will break it down step by step.
What is UltraAntivirus.com?
UltraAntivirus.com is the website for UltraAV, a security software service. It offers antivirus protection, VPN services, and tools to guard against malware and identity theft.
The company promotes itself as a family-friendly option that covers up to 20 devices.
Features include real-time threat detection, ransomware protection, and a password manager. They also have a strict no-logs policy and 24/7 customer support.
UltraAV stepped in as a replacement for Kaspersky in the United States. Kaspersky, a well-known antivirus brand, faced restrictions due to government concerns.
As a result, US customers were transitioned to UltraAV. This happened through a partnership with Pango Group, the owner of UltraAV.
If you were a Kaspersky user, your subscription might have moved over without much notice.
The site promises a 30-day money-back guarantee. This means you can get a full refund if you are not happy within that time.
However, details on exact pricing are not always clear on the homepage. Subscriptions often auto-renew, which can lead to ongoing charges.
Why Might You See a Charge from UltraAntivirus.com?
Seeing a charge from ultraantivirus.com on your credit card can happen for a few reasons.
First, if you signed up for their service, it could be a legitimate renewal. UltraAV offers plans that renew automatically each year.
For example, some users report charges around $129.99 or $199.99 plus taxes. These come after the initial purchase or trial period.
Another common cause is the Kaspersky transition.
Many former Kaspersky subscribers found their accounts shifted to UltraAV. Even if you uninstalled Kaspersky years ago, the subscription data might still exist.
UltraAV could attempt to renew it, leading to a surprise charge. Reports show this happening to people who thought their accounts were long deleted.
Sometimes, the charge appears because of a free trial or promotional offer. UltraAV advertises a 30-day free trial with no credit card needed in some cases.
But if you provided card details earlier, it might convert to a paid plan. Family members or shared devices could also trigger sign-ups without your knowledge.
Lastly, unauthorized charges are a big concern. Hackers or data breaches could lead to fraudulent use of your card info. If you never heard of UltraAV, this might be the case.
Is UltraAntivirus.com a Legitimate Service?
Yes, UltraAV appears to be a legitimate company. It is owned by Pango Group, based in Massachusetts. They provide actual antivirus and VPN services.
Independent reviews, like from PCMag, describe it as a security suite with features like malware protection and dark web monitoring.
However, the review notes it is expensive and not as polished as competitors.
That said, legitimacy does not mean everyone is happy. Many users complain about billing practices. For instance, auto-renewals happen even after cancellations.
Some report charges from old Kaspersky accounts they thought were closed. BBB complaints mention repeated charge attempts after card declines.
On the positive side, UltraAV has a support center and chat options.
They offer refunds through their portal. But user forums like Reddit highlight frustrations with customer service giving the runaround.
In short, it is real, but watch out for billing surprises.
Common Complaints About UltraAntivirus.com Charges
People often share stories online about ultraantivirus.com charges. One big issue is unauthorized renewals. Users say they blocked payments, yet charges keep trying.
Another complaint is the transfer from Kaspersky. Many feel their data was shared without proper consent, leading to unwanted subscriptions.
Scam concerns pop up too.
Some call it fraudulent because charges appear after uninstalling the software. Forums discuss how UltraAV interferes with other programs or feels incomplete.
High prices are a sore point, with annual fees over $199 for full features.
Identity theft protection is advertised, but users question its value. Compared to free options like Windows Defender, it seems overpriced.
Here is a quick table to show common complaints versus company claims:
| Aspect | Company Claim | User Complaint |
|---|---|---|
| Billing | Auto-renew with cancellation option | Charges after cancellation or uninstall |
| Legitimacy | Partnered with Kaspersky replacement | Feels like a scam due to surprise charges |
| Features | Comprehensive protection for 20 devices | Software feels incomplete or interferes with PC |
| Support | 24/7 chat and portal | Runaround and delays in refunds |
This table highlights why opinions are mixed.
Steps to Take if You See an Unauthorized UltraAntivirus.com Charge
If a charge from ultraantivirus.com looks wrong, act fast.
Here are simple steps to handle it:
- Check your statement. Confirm the amount and date. Look for any emails from UltraAV about renewals.
- Log into your account. If you have one on ultraantivirus.com, check subscription status. Use the profile tab to manage billing.
- Contact UltraAV support. Use their chat at ultraantivirus.com/chat. Provide your name and email. Ask for a refund if unauthorized.
- Dispute with your bank. Call your credit card company. Most allow disputes for unauthorized charges. They can block future attempts.
- Cancel the subscription. Go to the support page and follow cancellation steps. Confirm it in writing.
- Monitor your accounts. Watch for more charges. Consider changing your card if fraud is suspected.
- Report if needed. If it feels like a scam, tell the BBB or FTC.
Following these can help you resolve the issue quickly.
How to Cancel Your UltraAV Subscription
Canceling is straightforward but requires attention. Start by logging into your UltraAV account. Navigate to the manage profile section. There, you can turn off auto-renew.
If you transitioned from Kaspersky, access through your old account. Contact support to confirm no renewal. They might ask why you are leaving, but stay firm.
After canceling, check your email for confirmation. Keep records. If charges continue, dispute them.
For refunds, use the 30-day guarantee if applicable. Otherwise, explain the situation politely.
Alternatives to UltraAV for Antivirus Protection
If UltraAV does not suit you, consider other options.
Many free or affordable antiviruses work well.
- Bitdefender: Strong protection, affordable plans.
- Norton: Includes identity theft tools, reliable.
- Windows Defender: Free with Windows, good for basics.
Here is a small table comparing them:
| Antivirus | Price (Annual) | Devices Covered | Key Feature |
|---|---|---|---|
| UltraAV | $199.99 | Up to 20 | VPN included |
| Bitdefender | $139.99 | Up to 25 | Advanced identity protection |
| Norton | $349.99 (top tier) | Unlimited | Full identity coverage |
| Windows Defender | Free | 1 (per PC) | Built-in malware scan |
These alternatives might save you money and hassle.
Switching can be easy. Uninstall UltraAV first, then install the new one.
FAQs About UltraAntivirus.com Charge on Credit Card
Q. What should I do if I see an ultraantivirus.com charge I did not authorize?
Contact UltraAV support right away for a refund. Then, dispute it with your credit card issuer to block future charges.
Q. Is UltraAV the same as Kaspersky?
No, but it replaced Kaspersky for US users. Subscriptions were transferred, which can cause billing issues.
Q. How can I prevent future charges from ultraantivirus.com?
Cancel your subscription through their portal. Remove any saved payment info and monitor your statements regularly.
Q. Can I get a refund from UltraAV?
Yes, they offer a 30-day money-back guarantee. For other cases, explain your situation to support, and they often process refunds.
Conclusion
Dealing with an ultraantivirus.com charge on credit card can be stressful, but now you know the facts. Whether it is a legitimate renewal or something unauthorized, take quick action.
Check your accounts, contact support, and consider alternatives if needed. Stay vigilant with your finances to avoid surprises.
Disclaimer: This blog is for informational purposes only. It is not financial or legal advice. Always consult your bank or a professional for personal situations. The information here is based on public sources and may change.
Savita is a passionate finance writer with a strong background in the world of money management and financial planning. With over 4 years of blogging experience, she has been helping readers simplify complex financial topics and make smarter money decisions.