If you’ve noticed an unfamiliar ERAC Toll Charge on credit card statement, you’re not alone. These charges can seem confusing at first. In this blog, we will break down what an ERAC Toll Charge is, why it appears on your credit card, and how to handle it.
What Is ERAC Toll Charge on Credit Card?
The ERAC Toll Charge on credit card is related to Enterprise Rent-A-Car (ERAC). When you rent a vehicle from Enterprise, certain fees might appear on your credit card statement. These can include toll charges, which are incurred when you use toll roads in a rental car.
Why Does This ERAC Toll Charge on Credit Card Appear?
Many rental car companies, including Enterprise, use an electronic toll payment system. This system automatically charges you for any tolls incurred while driving the rental vehicle. Here’s how it works:
- Automatic Toll Payment: When you drive through a toll booth, the system tracks it.
- Billing to Credit Card: These charges are later added to your rental bill and billed to your credit card.
- Convenience Fees: In addition to the toll charge, a small administrative or convenience fee may also apply.
Breakdown of an ERAC Toll Charge
Below is a quick table to understand the potential components of this ERAC Toll Charge on credit card:
| Charge Type | Description | Example Cost |
|---|---|---|
| Toll Fee | Cost of the tolls you passed through | $3-$10 per toll |
| Administrative Fee | Fee for processing the toll payment | $2-$5 per toll |
| Daily Toll Program Fee | A flat fee for using the toll payment system | $3-$5 per day |
These costs can vary depending on the rental terms and the region where the tolls were incurred.
Common Scenarios Leading to an ERAC Toll Charge
- Unaware of Tolls
Many customers unknowingly pass through toll roads while using a rental car. They assume these charges are included in the rental fee.
- Failure to Pay Cash at Tolls
Some toll roads don’t accept cash or require electronic payments. The rental car company automatically processes these tolls on your behalf.
- Electronic Toll Systems
Enterprise uses systems like PlatePass, which automatically charges tolls to your credit card. These systems are helpful but come with additional fees.
How to Handle an ERAC Toll Charge?
If you are unsure about the ERAC Toll Charge on credit card or want to avoid it in the future, here’s what you can do:
- Review the Rental Agreement
Always read the rental agreement before signing. Look for sections about toll payments and fees.
- Ask for a Detailed Bill
If you see an unexpected ERAC Toll Charge, contact Enterprise customer service. Request a detailed breakdown of the charges.
- Use Your Own Toll Pass
If you frequently drive on toll roads, consider using your own electronic toll pass. This can save you from administrative fees.
- Avoid Toll Roads
Plan your routes to avoid toll roads whenever possible. Use GPS apps to find alternate routes.
FAQs: ERAC Toll Charge on Credit Card
Why is there an ERAC Toll Charge on credit card?
The ERAC Toll Charge is for tolls you incurred while using an Enterprise rental car. It may include toll fees and administrative costs.
Can I dispute an ERAC Toll Charge?
Yes, you can contact Enterprise’s customer service for clarification or dispute the charge with your credit card provider if it seems incorrect.
How can I avoid ERAC Toll Charges in the future?
You can use your own toll pass, avoid toll roads, or pay tolls manually when possible.
Tips to Avoid Future Confusion
Save All Receipts: Keep copies of all toll receipts and rental agreements.
Use Transparent Billing: Ask the rental company to explain their toll policies before renting.
Monitor Your Credit Card Statement: Check your statement regularly for unexpected charges.
Sample Email to Dispute an ERAC Toll Charge
If you find an ERAC Toll Charge on credit card that you believe is incorrect, here is a simple email template to address the issue:
Subject: Inquiry About ERAC Toll Charge on Credit Card Statement
Dear Enterprise Customer Service,
I noticed an ERAC Toll Charge of $[amount] on my credit card statement dated [date]. I would like to request a detailed breakdown of this charge, as I do not recall incurring this cost.
Please provide clarification or adjust the charge if it was applied in error. I look forward to your response.
Thank you,
[Your Full Name]
[Rental Agreement Number, if available]
Conclusion
The ERAC Toll Charge on credit card can initially feel surprising, but understanding its source and breakdown helps. By knowing how these charges work and taking steps to avoid them, you can prevent future misunderstandings. Always plan your routes, review your rental agreement, and monitor your statements.
Disclaimer
The information provided in this blog is for general informational purposes only. It is not financial or legal advice. Please contact the relevant rental agency or your credit card provider for specific concerns.
